Some T-Mobile iPhone users suffering from random restarts, 'blue screen of death'

If you’re encountering random reboots on your T-Mobile iPhone, you’re not the only one. Several users on social media are reporting that iPhones on the Uncarrier are flashing blue for a second, and randomly rebooting every 20 to 30 minutes.

The issue doesn’t appear to be limited to a particular model, with iPhone 5s, iPhone 6 and iPhone 6 Plus users mentioning that they’re facing the same issue on their devices. A particular version of iOS also does not seem to be at fault, with affected users running iOS 8.1 or iOS 8.3.

A Reddit user contacted T-Mobile, with the carrier recommending the following solution:

  • Hard restart – hold the power and home buttons down for 10 seconds until the device restarts.
  • Clear out your old text messages.
  • Do a full factory restore in iTunes, then restore from backup.

The user also wrote, “the sense that I got from the technician is that a) they suspect memory problems, and b) they’re getting a lot of calls about it.”

According to the discussion on Apple forums, it looks like the issue is caused by the Wi-Fi calling feature T-Mobile rolled out last year. Disabling Wi-Fi calling and VoLTE seem to fix the issue for a few users on the forums. If your iPhone is also going through random reboots, try disabling those services before doing a factory reset.

Source: Apple forums, Reddit; Via: MacRumors

Source: iMore

About Bhavesh Rabari

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